RapidLeap is the company of Lorenzo Nannings. No account managers, no handovers: before anything gets built, Lorenzo sits down with everyone the work actually touches, not just the department that made the call. Sales, support, the people doing the job day to day. That's how you end up with one system your whole team is happy to use, instead of a fix that solves it for one department and creates work for the next.
“I’ve spent years building integrations and web systems for Dutch businesses. The real problem is almost never where the first phone call says it is. It usually sits in the handoff between two departments that were never designed to talk to each other. Find that, and the fix is obvious. Miss it, and you’ve automated the wrong thing. Get it right, and people get their day back. That’s what makes a business thrive.”